At Manav Corporate Consultants, we are committed to delivering reliable and transparent attestation and apostille services. However, we understand that under certain circumstances, you may wish to cancel your request or seek a refund. Our refund and cancellation policy is designed to be fair to both our clients and our operational commitments.
1. Cancellation Process
To initiate a cancellation, the document owner or an authorised person must send a written request via email or letter to our official communication channels.
The request must clearly state the reason for cancellation and must include the service reference number and proof of identity.
2. Review of Cancellation Request
Upon receiving the cancellation request, our team will review the status of the service.
The refund eligibility will be based on the stage of service completion. If certain processes have already been completed (e.g., notary, MEA submission, embassy procedures), the cost incurred for those steps will be deducted.
3. Refund Amount & Deductions
Refunds will be calculated based on the services already rendered at the time of cancellation.
Non-refundable fees such as government charges, embassy fees, courier expenses, or processing costs already incurred will be deducted.
If the service has been fully completed, no refund will be applicable.
4. Refund Method
Approved refunds will be processed via online bank transfer only.
The refund will be made to the bank account of the customer or an authorised representative, as per the details provided during service initiation.
5. Refund Timeline
The refund process will be completed within 10 working days from the date we receive the official cancellation request and all required documentation.
6. Exceptions
Manav Consultants reserves the right to reject refund requests in cases of:
Fake or forged documents.
Incomplete or inaccurate cancellation information.
Requests made after full service completion.
Delays due to third-party bodies (MEA, embassies, courier partners).
For any queries related to refund or cancellation, please write to us at [insert official email] or call our customer care team.